Shipping & Returns
Shipping Policy
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We deliver anywhere in Ireland . Delivery is charged by county, regardless of the number of items ordered.
We can t ship outside Ireland.
We guarantee only to send you top quality plants & Products and we inspect everything carefully before it leaves us to make sure it’s in tip top condition. We also do our utmost to protect everything so that it doesn’t get damaged on its way. However, if you do have a problem, here is what to do:
Contact us straight away but at the very least within 5 days with details, on the usual details 0874056308 or info@greengreen-plants.com
If we sent you something you hadn’t ordered and which was not a substitute item (see below), please contact us within 5 days informing us of the problem. You can return it within 14 days without the plant being disturbed, taken out of its pot or planted.
If your plant is damaged in transit, please contact us within 5 days informing us of the problem. You can return it within 14 days and either get a replacement or a refund as long as we have been informed within the 5 days.
If you receive a plant that is in bad condition when you take it out of the box, contact us immediately. We will then ask you to send us a photograph so that there is no doubt as to it’s condition on arrival with you, as opposed to what it looks like by the time you return it to us. Bear in mind that plants look different depending on what time of year it is. If you choose a nice leafy-looking deciduous shrub in the winter, remember it’s going to turn up looking pretty bare. It doesn’t mean there’s anything wrong with it, just that it’s out of season and will perk up when the weather does. Perennial plants won’t even show above the soil level in a pot during the winter, but that doesn’t mean you’ve been fobbed off with a bunch of soil. However, provided that you have contacted us within 5 days of receiving the defective plant we will be happy to arrange for a refund or replacement once we have received the pictures and determined the cause of the problem and confirmed this with you.
This guarantee does not include any plants damaged due to lack of watering or lack of proper horticultural care. Also, because these are completely beyond our control, we cannot be responsible for any airborne pests and diseases such as box blight, fungal leaf spot or aphids. You will be charged for delivery on replacement items.
Cancellation
To cancel an order, please drop us an e-mail at info@greengreen-plants.com with details of the order you are cancelling at least 24 hours prior to delivery.
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